Social
Social Policy and Practices
The Company has defined policies and practices regarding social responsibility, encompassing ethical business conduct, respect for human rights, fair treatment of workers, customer responsibility, and community or societal development. The details are as follows:
The Company Group is dedicated to conducting business with honesty, integrity, transparency, and the disclosure of essential information that can be verified. The Company Group is committed to fair competition and has established criteria for selecting business partners, ensuring that no partner is excluded from participating in business competition.
Additionally, the Company Group has implemented management and monitoring systems to ensure complete fulfillment of contractual obligations, including timely payments as agreed upon. The Company conducts regular evaluations of its business partners and provides feedback and suggestions for continuous improvement.
Moreover, the Company Group strictly adheres to a policy that prohibits any actions that infringe upon intellectual property rights, such as copyright, patents, trademarks, trade secrets, and other legally protected intellectual property. For instance, all computer software must undergo thorough inspection and be properly licensed by information technology agencies to prevent the use of pirated software.
The Company Group has a policy to support and respect human rights, treating all stakeholders, including employees, communities, and the surrounding society, with dignity and respect for their inherent value as human beings. The Company Group promotes equality and non-discrimination based on race, nationality, religion, language, skin color, gender, age, education, physical condition, or social status. The Company Group ensures that its business activities do not support forced labor, child labor, or sexual harassment.
Furthermore, the Company Group actively encourages compliance with human rights standards, provides channels for expressing opinions and filing complaints, and safeguards individuals who report violations resulting from the Company Group's business operations.
The Company Group recognizes the importance of human resource development and fair treatment of workers. The Company Group has established policies and practices to prioritize these aspects as they contribute to enhancing the value of the business, fostering competitiveness, and facilitating sustainable growth. The Company Group determined policies and guidelines as follows:
- Respect for employees' rights based on human rights principles and compliance with labor laws.
- Implement fair hiring processes and employment conditions, including setting appropriate compensation and evaluating performance based on objective criteria.
- Promote employee development through training, seminars, workshops, and participation in relevant educational programs to enhance their knowledge, skills, and potential. The Company Group also fosters a positive work attitude, ethics, morality, and teamwork among employees.
- Provide various benefits to employees as mandated by law and go beyond legal requirements, including offering different types of financial assistance.
- Ensure a safe and healthy working environment, implement measures to prevent accidents, and prioritize employee well-being. The Company Group continuously promotes safety awareness and maintains a consistently safe working environment.
- Encourage employees to express their opinions or file complaints regarding unfair practices or inappropriate actions within the Company Group. The Company Group also ensures protection for employees who report such matters.
The Company Group is dedicated to improving the quality and service of its products for the highest customer satisfaction and benefits. The Company Group upholds responsibility, honesty, and customer care by:
- Prioritizing the quality and standards of products and production efficiency, with a focus on producing safe products that meet international standards.
- Ensuring integrity in marketing practices, with policies that provide accurate and non-deceptive information about the Company Group's products and services.
- Prioritizing customer safety and striving to provide customers with quality products and services at fair prices, in compliance with international safety standards and relevant laws and regulations.
- Implementing customer relationship management systems for effective communication with customers, including efficient handling of complaints regarding the quality of products and services through established channels.
- Safeguarding customer data as confidential and refraining from using such information in unauthorized ways.
The Company Group acknowledges its responsibility towards the community and society. It has a policy to conduct business that benefits the economy and society while being a responsible citizen. This includes full compliance with applicable laws and regulations. The Company Group is dedicated to promoting and enhancing the quality of life in the communities where it operates, contributing to their development and growth. It strives to strengthen and give back to the community in parallel with its own growth, ensuring genuine and meaningful contributions to society.
Social Performance
Employees and Labor
The Company upholds human rights principles from recruitment to employee care, fostering a sense of belonging and a family-like environment within the organization. Moreover, the Company has received the prestigious Outstanding Model Establishment Award for Occupational Health, Safety, and Environmental Conditions at the national level for the 5th consecutive year in 2021 and 10 years in the row.
This recognition has been consistently received by the Company for 10 years from the Ministry of Labour.
Customers
The Company continuously develops products and services to meet customer satisfaction with a focus on responsibility, honesty, and ethics. In 2021, the Company successfully addressed and resolved customer complaints and achieved high levels of satisfaction in the following areas:
Bulk product delivery service
Package product delivery service
Oil storage facility service
Community and Society
The Company proactively handles any complaints and ensures customer satisfaction. Community and Society: The Company conducts its business with a strong sense of responsibility towards the community and society, emphasizing the reduction of environmental impacts and avoiding any negative effects on the quality of life in the surrounding communities. In 2021, the Company received no complaints from the community regarding social or environmental issues. Furthermore, the Company actively contributes to community well-being and promotes community engagement. From 2020 to 2021, the Company participated in over 40 community projects, including initiatives related to the COVID-19 pandemic, community development, and educational advancement.